Growth Partner Terms & Conditions

The SoftwareWale Growth Partner Program is an independent referral program.

Approved Growth Partners may introduce potential customers such as schools, coaching centres, transporters, clinics, salons, restaurants, shops, local businesses, and other organizations that may need software, websites, apps, or digital solutions.

SoftwareWale will handle product demos, pricing discussions, proposal sharing, customer onboarding, software delivery, and support.

The Growth Partner's role is to identify and introduce genuine potential customers.

Growth Partners are independent referrers.

Participation in this program does not create an employment relationship, internship relationship, agency relationship, franchise relationship, legal partnership, joint venture, or permanent association with SoftwareWale.

Growth Partners are not employees of SoftwareWale and are not entitled to salary, stipend, employee benefits, reimbursements, leave, PF, insurance, or any employment-related benefit.

Growth Partners are responsible for their own time, effort, communication, internet, travel, phone calls, taxes, and expenses unless SoftwareWale confirms otherwise in writing.

To participate in the program, a person must apply and be approved by SoftwareWale.

SoftwareWale may accept or reject any application at its discretion.

Students, freelancers, creators, digital marketers, campus leaders, working professionals, business owners, and local networkers may apply.

If the applicant is below 18 years of age, participation may require parental or guardian consent, and SoftwareWale may reject or pause participation until proper confirmation is received.

Growth Partners may refer customers for SoftwareWale products and services, including but not limited to:

• SchoolSuite by SoftwareWale
• Transport billing software
• Business websites
• Custom software development
• Mobile apps
• Web applications
• Business automation tools
• Other SoftwareWale-approved services

SoftwareWale may add, remove, or modify eligible products and services at any time.

A referral will be considered valid only when the lead is properly registered with SoftwareWale through an approved method, such as website form, WhatsApp, email, CRM entry, referral form, or any other process shared by SoftwareWale.

A valid lead should include basic details such as:

• Customer name or organization name
• Contact person name
• Phone number or email
• City and state
• Business type
• Requirement or interest
• Growth Partner name/contact details

SoftwareWale may reject incomplete, fake, duplicate, spam, irrelevant, or non-serious leads.

If the same lead was already known to SoftwareWale, already present in SoftwareWale's pipeline, already contacted by another Growth Partner, already received through marketing, or already under discussion, commission may not apply.

If two or more Growth Partners refer the same customer, SoftwareWale will decide lead ownership based on factors such as:

• Who registered the lead first
• Whether the lead details were complete
• Whether the customer confirms the introduction
• Whether the Growth Partner made a genuine introduction
• Existing communication history with SoftwareWale

SoftwareWale's decision on lead ownership will be final for program administration purposes.

To avoid disputes, Growth Partners should register leads before making extended follow-ups or public claims.

A registered lead will remain assigned to the Growth Partner for a fixed period decided by SoftwareWale.

Suggested default validity: Lead validity is 90 days from the date of valid lead registration.

If the customer converts within this period, the eligible commission may apply.

If the customer converts after the validity period, commission may apply only if SoftwareWale confirms in writing that the Growth Partner's introduction was still the primary reason for conversion.

SoftwareWale may extend, reduce, or cancel lead validity in cases of duplicate leads, fake leads, customer inactivity, partner inactivity, or dispute.

Growth Partners must:

• Refer only genuine leads.
• Share correct and honest information.
• Avoid misleading claims.
• Avoid spamming schools, businesses, teachers, parents, or customers.
• Maintain professional communication.
• Respect customer privacy.
• Follow SoftwareWale's brand guidelines and sales instructions.
• Use only approved brochures, demo links, pricing information, and pitch material.
• Inform SoftwareWale if a customer asks for custom pricing, discounts, timelines, or special features.
• Disclose their connection with SoftwareWale when promoting the products online or on social media.

Growth Partners must not:

• Promise discounts without SoftwareWale approval.
• Promise delivery timelines without SoftwareWale approval.
• Promise features that SoftwareWale has not confirmed.
• Collect money from customers on behalf of SoftwareWale.
• Sign agreements on behalf of SoftwareWale.
• Represent themselves as an employee, director, official sales manager, or authorized legal representative of SoftwareWale.
• Use fake testimonials, fake screenshots, or misleading claims.
• Run paid ads using the SoftwareWale brand name without written permission.
• Misuse SoftwareWale's logo, website, content, product screenshots, or customer information.

SoftwareWale will make reasonable efforts to:

• Review Growth Partner applications.
• Share approved product information.
• Review registered leads.
• Contact genuine leads where appropriate.
• Conduct demos and pricing discussions.
• Handle customer proposals, closure, delivery, and support.
• Track eligible converted referrals.
• Process eligible commission as per partner terms.

SoftwareWale does not guarantee that every referred lead will be contacted, converted, or accepted.

SoftwareWale may reject any lead that is not suitable, not genuine, not relevant, not reachable, or not aligned with SoftwareWale's business.

Commission is payable only when all of the following conditions are met:

• The Growth Partner is approved by SoftwareWale.
• The lead is valid and accepted by SoftwareWale.
• The lead is not duplicate or already known to SoftwareWale.
• The customer becomes a paying customer.
• SoftwareWale receives the customer payment successfully.
• The customer payment is not refunded, reversed, disputed, or cancelled.
• The Growth Partner has followed these Terms & Conditions.
• SoftwareWale confirms that commission is applicable.

Commission is not payable for rejected, fake, duplicate, incomplete, cancelled, refunded, disputed, or non-paying leads.

Commission percentage, eligible product category, payout method, and payout timeline will be shared with approved Growth Partners separately.

SoftwareWale may offer different commission structures for different products, services, campaigns, cities, or partner categories.

Unless confirmed in writing, no Growth Partner should assume that every product, renewal, monthly subscription, support fee, customization fee, hosting fee, GST amount, discount, or third-party cost is commissionable.

Commission will normally be calculated only on the eligible amount actually received by SoftwareWale from the customer.

Unless specifically confirmed in writing, commission will not be calculated on:

• GST or taxes
• Refunds
• Discounts
• Payment gateway charges
• Third-party software cost
• Hosting/domain cost
• Government fees
• Travel cost
• Hardware cost
• Customer reimbursements
• Maintenance or renewal amounts not included in partner terms

Example: If a customer pays for a project and part of the amount includes tax or third-party charges, commission may apply only on the approved base service amount.

Commission will be processed only after SoftwareWale receives and confirms the customer payment.

Suggested payout rule: Commission is processed within 15 to 30 working days after customer payment confirmation, subject to refund/dispute checks and required partner details.

SoftwareWale may delay payment if:

• Customer payment is pending
• Customer payment is disputed
• Customer asks for refund
• Lead ownership is disputed
• Partner details are incomplete
• Tax or compliance details are pending
• Growth Partner has violated these terms

Growth Partners are responsible for their own tax obligations, income reporting, bank details, UPI details, PAN details, GST applicability, and any other compliance required under Indian law.

SoftwareWale may request PAN, bank details, invoice, declaration, or other documentation before processing commission.

If tax deduction, reporting, or compliance is required under applicable law, SoftwareWale may deduct or process payments accordingly.

Growth Partners must not collect money directly from customers unless SoftwareWale gives written permission.

Customers should pay SoftwareWale directly through approved payment methods.

Any unauthorized money collection, personal payment request, or misrepresentation may result in immediate removal from the program and forfeiture of unpaid commission.

Only SoftwareWale can confirm final pricing, discounts, offers, product scope, delivery timelines, implementation terms, payment terms, and support terms.

Growth Partners may share general product information, but they must not make final commercial commitments.

If a customer asks for pricing, customization, discount, contract, invoice, or delivery commitment, the Growth Partner should connect the customer with SoftwareWale.

Growth Partners may share SoftwareWale's approved website links, brochures, product pages, demo links, and approved promotional material.

Growth Partners must not modify the SoftwareWale logo, product screenshots, website content, brochures, or brand assets in a misleading or low-quality manner.

Growth Partners must not create fake websites, fake social media pages, fake business listings, or ads pretending to be SoftwareWale.

Growth Partners must not use SoftwareWale's brand name in paid ads, domain names, social media handles, or misleading campaigns without written approval.

If a Growth Partner promotes SoftwareWale on social media, YouTube, Instagram, LinkedIn, WhatsApp communities, Telegram groups, blogs, or any public platform and may receive commission or benefit, they should clearly disclose that they are associated with SoftwareWale as a referral/growth partner.

Suggested disclosure: I am a SoftwareWale Growth Partner and may earn a commission if my referral becomes a customer.

This keeps promotions transparent and avoids misleading customers.

Growth Partners may receive product details, pricing information, customer details, demo access, pitch material, internal process information, and business information from SoftwareWale.

Growth Partners must keep confidential information private and use it only for genuine referral purposes.

Growth Partners must not share customer details, internal pricing, private documents, demo credentials, or business information with unauthorized persons.

Growth Partners must collect and share customer information only for genuine referral purposes.

Growth Partners should not misuse customer phone numbers, email addresses, school information, student information, parent information, or business details.

Growth Partners must not add customers to spam groups, mass campaigns, or unrelated marketing lists.

Any customer data shared with SoftwareWale should be accurate and collected in a fair manner.

Growth Partners must not use spam, harassment, misleading messages, fake urgency, fake offers, or mass unsolicited communication.

SoftwareWale may immediately reject leads or remove partners who damage the brand reputation through spam or aggressive behavior.

SoftwareWale may suspend or remove a Growth Partner for:

• Fake leads
• Duplicate lead manipulation
• Misleading claims
• Abusive communication
• Customer harassment
• False promises
• Unauthorized discounts
• Unauthorized money collection
• Brand misuse
• Sharing confidential information
• Creating fake reviews or fake testimonials
• Running unauthorized ads
• Violating customer privacy
• Any conduct harmful to SoftwareWale, customers, or other partners

If a customer cancels, does not pay, delays payment, disputes payment, asks for refund, or the project does not proceed, commission may not be payable.

If commission was already paid and the customer payment is later refunded, reversed, or found fraudulent, SoftwareWale may adjust the amount from future commission or request repayment where legally appropriate.

SoftwareWale may update, pause, modify, or stop the Growth Partner Program at any time.

SoftwareWale may change eligible products, commission structure, lead validity, approval process, payout rules, or partner requirements.

Updated terms will apply from the date they are published or communicated.

Either SoftwareWale or the Growth Partner may stop participation in the program at any time.

SoftwareWale may terminate or suspend a Growth Partner immediately if the Growth Partner violates these terms or damages customer trust, brand reputation, or business interests.

After termination, unpaid commission will be reviewed. Valid, approved, and undisputed commissions may still be paid as per these terms. Commission may be withheld for disputed, fraudulent, fake, duplicate, or policy-violating leads.

SoftwareWale is not responsible for any personal expenses, travel expenses, phone bills, internet cost, business loss, opportunity loss, or indirect loss incurred by a Growth Partner.

Participation in the program is voluntary. Growth Partners should not make financial commitments assuming guaranteed commission or guaranteed conversion.

SoftwareWale does not guarantee income, minimum earning, fixed payout, job placement, internship certificate, employment, or fixed number of leads.

Earnings depend on genuine referrals, customer interest, successful closure, customer payment, and Growth Partner compliance with these terms.

In case of any dispute related to lead ownership, commission eligibility, payment amount, duplicate leads, or program participation, SoftwareWale will review available records such as lead submission time, WhatsApp/email communication, customer confirmation, CRM records, and payment status.

SoftwareWale's decision will be final for program administration purposes.

For legal disputes, the matter will be governed by the laws of India, and courts at Bengaluru, Karnataka shall have jurisdiction, unless SoftwareWale chooses another applicable jurisdiction based on its registered business details.

For questions related to the Growth Partner Program, contact:

• SoftwareWale
• Website: softwarewale.in
• WhatsApp: +91-91138-67704
• Email: hello@softwarewale.in